Return & Refund Policy – Kiswah

At Kiswah, we strive to ensure customer satisfaction with every purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Item must be unused, unworn, and in original condition
• Must include tags and original packaging
• Proof of purchase (receipt or order confirmation) is required
  
  
  

  Damages & Issues

  Please inspect your order upon delivery. If you receive:

  • A defective item
  • A damaged product
  • Wrong item

  Contact us immediately so we can resolve the issue promptly.
  

  Exchanges

  For exchanges, we recommend:

  1. Returning the original item
  2. Placing a new order once return is approved

  This ensures faster processing.

• Refunds

  • Once we receive and inspect your return, we’ll notify you of approval status
  • If approved, refund will be issued to your original payment method within 7–10 business days
  • Processing time may vary depending on your bank

  If your refund is delayed beyond 15 business days, contact us at:
  📧 kiswahofficialpk@gmail.com